Privacy Policy – Web


In order to guarantee the fundamental right of our customers to the protection of their personal data, we hereby inform you about the processing of data related to the use and browsing of the website


1.Data controller

The controller will be the company CODERE NEWCO, S.A.U (hereinafter, Codere), with Tax ID Number A 87172003 and registered office at Avenida de Bruselas, núm. 26, Alcobendas, 28108 Madrid, España.

In order to guarantee the adequate management in the processing of your data, CODERE has designated a Data Protection Officer, to whom you can contact for any question you may have and whom you can contact at the following e-mail address:


1.Purposes of the processing

Usability, Navigation and maintenance of the website.

Browsing our website does not require prior user registration. However, when you visit our website, our web servers may store, by default, information such as the IP address and the domain from which access is obtained, the date and time of the visit, etc. In addition, various cookies or similar may be installed on your device, in accordance with the terms of our  cookies policy.

The legal basis for processing your data for the purpose of facilitating your navigation is the execution of the legal relationship when requesting a service from the information society and our legitimate interest in being able to enable and analyze our website in a generic way. Where appropriate, the basis of legitimacy may be the consent to accept the use of cookies that require it.


Provide you with channels of assistance.

Codere offers you different channels to contact us with any questions you may have regarding our services. In this case, the data processed for this purpose will be identification and contact data, and those that you communicate to us for the purpose of your query.

If you are a registered user of any of our services, the legal basis of the processing of your data will be the execution of the contractual relationship that binds us (gaming contract). If you are not a user of our gaming services, we understand that Codere has a legitimate interest in processing the data you provide in your queries in order to answer them (either by email, chat, phone call or any other contact method of those informed on our website).

Likewise, by making these channels available to you, if your queries are related to the exercise of any of your rights or complaints about our services, the legal basis for processing your data is the fulfilment of the legal obligations on our part. In this sense, Codere complies, among others, with the obligations derived from the applicable consumer protection laws.


2.Communication of your data

Codere does not intend to communicate your personal data processed for the purposes described above, without prejudice to the due communication to the competent authorities, in compliance with the relevant legal requirements or obligations.

On occasions, it may be necessary to communicate and/or transfer your data internationally between Group companies or subsidiaries in order to facilitate the correct management of an enquiry you make to us, or any service related to the purposes described. In this case, if the recipient companies are located outside the European Economic Area, Codere informs you that the legal guarantee of the international data transfer is covered by the formalization with the recipient companies of the Standard Contractual Clauses on Data Protection between data controllers or controllers and data processors, approved by the European Commission, with the said recipient companies having undertaken to apply sufficient measures and guarantees in relation to the processing of data that they may carry out.

You can request more information about the transfer of your data at:


3.Storage of your data

Personal data will only be storage for the time necessary to allow you to browse the website, analyze your browsing (in the case of the use of cookies) or process your requests for services or queries via the website. As soon as they are no longer necessary, the data will be erasure in accordance with the provisions of the data protection regulations, which may involve their prior limitation, being available only at the request of Judges and courts, the Public Prosecutor's Office or the competent Public Administrations during the period of limitation of any actions that may arise and, after this period, they will be completely erased.

You can obtain more information about the data storage policy by writing to us at


4.Security measures

In response to CODERE's concern to guarantee the security and confidentiality of your data, the required security levels have been adopted for the protection of personal data and the technical means within its reach have been installed to avoid the loss, misuse, alteration, unauthorized access and theft of personal data provided through this Website. In any case, you should bear in mind that security measures on the Internet are not impregnable.


5.Your rights

The applicable regulation give you a number of rights in relation to the data processing involved in our services which can be summarized as follows:

  • Right of access: To know what type of data we are processing and the characteristics of the processing we are carrying out.
  • Right of rectification: To be able to request the modification of your data if they are inaccurate or untrue.
  • Right of portability: To be able to obtain a copy in an interoperable format of the data being processed.
  • The right to restriction of processing in the cases set out in the Regulation.
  • Right to erasure: Request the erasure of your data when the processing is no longer necessary.
  • Right to object: To request the cessation of the sending of commercial communications under the terms.
  • The right to withdraw his or her consent at any time.
  • The right to lodge a complaint with the supervisory authority (in Spain the AEPD).

You may exercise your rights by post to the address Avda. de Bruselas núm. 26, CP, 28108 de Alcobendas (Madrid) or by email to indicating the right to be exercised and enclosing the necessary identification documentation. On the AEPD website you can find a series of models that will help you to exercise your rights.